Privacy Policy

Last updated: 1 January 2025

1. Introduction

Welcome to Cozy Wraps ("we", "us", "our"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

Please read this policy carefully. If you do not agree with the terms of this policy, please do not access our website.

2. Information We Collect

We may collect the following categories of information:

• Personal Identification Information: name, email address, phone number, postal address.
• Transaction Data: details about payments and purchases made through our website.
• Technical Data: internet protocol (IP) address, browser type and version, time zone, browser plug-in types, operating system, and platform.
• Usage Data: information about how you use our website, products, and services.
• Communication Data: messages, enquiries, and correspondence sent to us via our contact form or email.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders and manage your account.
• To communicate with you about your purchases, queries, or requests.
• To send you marketing communications where you have opted in to receive them.
• To improve our website, products, and customer experience.
• To comply with legal obligations and resolve disputes.
• To prevent fraud and ensure the security of our website.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases for processing your personal data:

• Contract: Processing necessary to perform a contract with you or to take pre-contractual steps at your request.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as preventing fraud and improving our services.
• Consent: Where you have given us explicit consent, such as for marketing communications.
• Legal Obligation: Processing necessary to comply with a legal obligation.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Service providers who assist us in operating our website and conducting our business (e.g., payment processors, shipping carriers), subject to confidentiality agreements.
• Professional advisers including lawyers, auditors, and insurers, where necessary.
• Government or regulatory authorities when required by law.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically, order-related data is retained for 7 years in line with HMRC requirements. Contact form submissions are retained for 2 years.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete data.
• Right to Erasure: You may request deletion of your personal data in certain circumstances.
• Right to Restrict Processing: You may request that we restrict the processing of your data.
• Right to Data Portability: You may request transfer of your data to another organisation.
• Right to Object: You may object to our processing of your personal data.

To exercise any of these rights, please contact us. We will respond within 30 days.

8. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files placed on your device. We use the following types:

• Strictly Necessary Cookies: Essential for the website to function correctly.
• Analytical Cookies: Help us understand how visitors interact with our website.
• Preference Cookies: Remember your settings and preferences.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. International Transfers

If we transfer your data outside the UK or European Economic Area, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the relevant data protection authority.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Cozy Wraps Ltd
14 Morningside Lane
Edinburgh EH10 4BQ
Scotland, United Kingdom
Email: privacy@Cozy Wraps.co

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data rights have been violated.